Telkom gives bad bad service with new installation

I have app**** for a new line in October, and Telkom said they would do the installation on 2 November.. 2 November they arrived to tell us that they first have to lay new cables and will be back in 2 days time. It is now 10 days later and no sign of Telkom. I have phoned the call centre and am always promised that someone will phone me still that day, What *******, I am still waiting. Today the joke is on the customer, you phone the call centre only to be kept on hold by a faulty line, there is nobody answering calls today. Telkom I am ssooo tired of your poor service, you need competition like never before. Do you think one of your technicians can earn his wage anytime soon and install the promised telephone line for me....??? If it is not too much to ask for seeing that we the customers pay your salaries???