Telkom - given me the worst service

Account *** / ***

This is an letter to inform you of my delightful dealing with Telkom, we have burnt our figures once before years ago, when Telkom took out the wrong contact for my dad, corrected that same time to the right one, I confirmed they cancelled the incorrect contact mistake by sales agent. Yes I was told, all sorted. 6 months I battled to cancel the mistake contact, never got refunded for second contact and told to return second device that was never taken. Today this continues my Telkom contract is suspended, my business phone, how I run my business, was there notice or a phone call, answer is no. Why was it suspended… it’s a mistake by Telkom. In May having all my payments up to date, I get debited three times off my account, I went to the Telkom office, can they help, answer no. They call the call centre, I was told it was a mistake, I wasn’t the only client affected. I need to buy stock now short R2000. They said some one with phone me in in 72hours, still waiting, this was on the 15 May 2024. Telkom’s birthday present to me to give me hell. I called the call centre numerous times told it will be sorted out, my account was up to date and it was a Telkom mistake, I will be contacted. Still haven’t been contacted. For a communication company doesn’t seem to be your strong point Telkom. I am beyond livid… I now have a sick mother I had to rush to hospital, who is currently in hospital, and I cant be contacted, I cant phone out, and no one, no doctor, no nurse can call me, no client and not Telkom, but that wasn’t a call I would be holding my breath for cos I would be dead. In January I ordered my phone the S24 plus and watch, was told February it would be out, then told 14th February would be out, I go in and they have the S24 not the plus, they made a mistake, alright they will order the phone, last day of February I finally go to pick up my phone, 28/02/2024. I asked not how does this work as I had a sim contact, the sales agent told me March I will be debited for my sim contact R299, 05/03/2024 I was, I asked her there wont be any mix up and I wont have issues, she laughed and said no and confirmed with another agent or manager. 05/04/2024 – R1058 was debited correct 06/05/2024 – R1058 was debited correct Then smack 15/05/2024 R2116 plus R3.50 charge debited, what why? My account was up to date, I called 16/05/2024 Ref Namhla, no one helped, case was opened, no feedback, no emails, I requested an email, no emails just left. I called again and again was told it would be refunded. I told them on the call I will reverse the extra debit, I did that paid an extra R25. Then surprise Telkom raised the monthly payment by R10. Telkom invoices ae never correct, no one helps sort out anything, Telkom doesn’t call back, I have to wait to speak to an agent, and it gets escalated to never be sorted out. I am fuming, you are ruining my days, ruining my small business, and adding stress to an already stressful situation with my mother in hospital, understand why people call you Helkom, Telkom you are Helkom. I want to cancel everything I have and actually have nothing to do with you ever again, worst service, even worse customer relations, or no customer care at all. Please fix this, why do I have to paid every time for your mistakes, misinformed employees.