Telkom, give them your money so you can have no internet

Telkom did maintenance in our neighborhood . They sent me an SMS saying that our service might be interupted for a day, with a stabilization period of 48 hours. This was 3 weeks ago and I still have little to zero internet. I logged a fault 4 days after the maintenance and they still have not done anything about it and no one has contacted me regarding this. I took it up with them on their Facebook page and they assured me someone would see to it shortly and still nothing has happened. I am sick and tired of paying these people for no service, because to say their service is poor would imply they give any service at all.