Telkom give the worst excuses

Telkom have told me that the internet i have received for the last 3 years was me being lucky. i pay for a 10meg line of which i received on average i got 5-6meg speeds which i was happy with. now i get internet that disconnects and is averagely at 2 meg speed and the response i got was i am too far from the exchange to get 10meg (even though that is what i have been receiving for the last three years). the fact that the internet has been dropping(DISCONNECTING) hasn't been addressed. i have been struggling with telkom since Jan and this is my latest 188CEK230316