TELKOM GIVE ME BACK MY 200MB

I am so frustrated and disappointed right now. I was on a 200meg line and we relocated recently. I opted to go for the 500meg line since I am paying the same amount for a 200meg line. They told me I have to do that after relocation. So when my line was installed firstly the technician took my fibre router and replaced it with a second hand (DIRTY) one. When I asked him why does he give me a second hand one and not a new one he told me it's a new one but you could clearly see it was used before. Then I asked about the wifi router and he told me he will go and check on the system and will bring me one. 2-3 days after that he brought a black but said he needs the sms I got from Telkom to set it up all the while my wifi and internet was working on my old TP-Link router. I told him I did not get a sms. So he told me as soon as I get one I should call him. Then I called to have my line upgraded to a 500mb from the current 200mb that I have. The order went through and they told me that I should wait 12-48 hours for the upgrade speed to take place.On the 9th I called Telkom (2 days after the upgrade) and asked why is my line now downgraded to a 50mb??? First they tell me that the order was never activated. So I called again (10.06.2022) and talked to a lady called Ngqiqo and she told me the (OMS) system is down and I must call in 45minutes. So I did and again they upgraded me (so called) to a 500mb line. In the middle they hung up on me and never called back as they already have all my details. So I called back and talked to a lady called Latiso Dlamini. She then told me I can't upgrade cause I have an outstanding account on a mobile device. I told her I already spoke to a supervisor (which by the way is hard to get and never calls back) and they told me that has nothing to do with my fibre line. Then suddenly she proceeded to upgrade my line again from 200mb to 500mb. (but remember I am still on a 50mb line at the moment) She gave me a reference number: 138544. Again she said I must wait 12-48 hours. So I called back on the 13.06.2022 and talked to a lady Prudence. She tells me she can see the order and it was successful but because it was over a weekend the speed will be 500mb by the 14.06.2022. Ok so I wait again. This morning I called (14.06.2022) and talked to a lady called Andiswa and to my shock she tells that it can't be upgraded because of the mobile account. I explained to her again the same situation and what the supervisor said but she refused. When I asked her to then cancel the 500mb upgrade but I want my normal speed of 200mb which I paid for she tells me no I will stay on the 50mb. When I asked for a supervisor I always get the same answer. They are in a meeting. (NOW I ASK...WHO IS SUPERVISING THEM???) She tells me the supervisor will call me back BUT I KNOW THEY NEVER DO!!!!! NEVER, LIKE IN NEVER!!!!! SO HERE IS MY FRUSTRATION... I HAD MY 200MB LINE. AFTER UPGRADING YOU CHANGE IT TO 50MB INSTEAD OF 500MB. NOW I JUST WANT MY 200MB LINE BACK BUT I CANT EVEN GET THAT???? I AM SO SORRY BUT THE LEVEL OF TRAINING THAT THESE PEOPLE RECEIVE IS MIND BLOWING. NO ACCOUNTABILITY AND DOES NOT CARE. Now here is the best part. Yesterday (13.06.2022) I already get a bill for the 50mb line which is over R2000..... How is that possible. The other thing that got me worried was that the technician that came to relocate the line took my router and said he would flush it at the office... Why did he not do it here??? All my settings is still on that router... I'm just saying.... He brings me a router and Telkom charges me for it. I specifically asked him if I will get one for free if I relocate. If not I don't want to pay for one but yet he still brings it and now they also invoiced me for it. ALL and ALL............................... I AM SPEECHLESS!!!! I think you guys can remove my line completely so that I can go somewhere else. I HAVE ALWAYS PAID MY TELKOM ACCOUNT EVEN DURING LOCKDOWN WHEN WE HAD NO WORK AND THIS IS HOW YOU TREAT ME???