Telkom give bad service and just a nother number.

Good Day. My name is Shaun. Three weeks ago telkom online sales department phoned me and told me that because I am a very good client of telkom they are phoning me to offer me a special cell phone contact. It was the newest phone of Huawei cell phone, 2G data and free me for R159 p/m. I said it sounds good but I also want Airtime. The woman I spoke to, called her manager and he told me I can have it all plus 50 minutes airtime for R200 p/m. Then the woman ask me or I'm married or have a girlfriend. I told her I am married and she said to me I can choose between a second cellphone for my wife or a second Sim card with all the same on it, plus me and my wife can freely call each other anytime. I decided on a second Sim card. She started to ask me the questions they always ask to see if I qualify and or the information they have are correct. I forgot my bank card at home so I phoned my wife. My wife hoe is almost blind, had to get it for me. Very small number on the card. At the end the phone call was TWO OUERS LONG. She told me I QUALIFY and I will receive my package in about two weeks time. We arranged for the package to be delivered at my house.

I do have the reference number of the phone call. Thereafter, two days later, I only got one sms asking me or I am happy with the telkom services I received and nothing more. Two weeks went past and I received nothing. I then phoned telkom help service and I was really not happy with it. I had to wait long times, all there people just said "I can't help" and gave me a nother number. After phoning lot of numbers for two days over and over and over and over to find out what happened with the contract I received a sms telling me "I do not qualify for a contract". Then, just like the first time, I phoned them over and over, waiting long minutes, to tell them about the contract and sms that said I do not qualify. Each time it was just "I can't help" and another number. It is totally Unacceptable for her telling me I qualify and after two weeks of waiting I must make a lot of phone calls over and over to receive a sms telling me I do not qualify. I then tried "Chat to us". The first time it was a nother number and the the second time they put the phone down in my face.

I have 4 account on date with payment , I spent between R150 and R200 each month for data, and receive R5600 p/m.

According to telkom shop sellers, I have enough to qualify.