TELKOM GETTING MORE USELESS BY THE DAY !

We reported a fault with our ADSL line over a week ago. To this day not a single person from TELKOM has contacted me or made any attempt to sort out the problem. This after a plethora of telephone calls to their call centre and SMS service. We even tried to escalate the problem on-line, to no avail. They are just not interested and completely USELESS. We have now been given an escalation number by TELKOM, but we are still waiting for a technician to make contact and to repair the actual fault. I guess it is not a priority for TELKOM to provide a good service or at least repair faults within a decent time frame. I t makes one wonder, what is the actual turn around time for TELKOM repairs ?