Telkom getting it right

What was a turning out to be a very bad experience with Telkom was turned around by one person doing her job correctly. We logged a fault , ref 431cwk150915 and it was only resolved yesterday.The line started working after the tech left but he strangely said that there was no fault found...So it took 2 weeks to resolve a fault that should have been cleared in 2 days..This would have been a complaint if it was not for the supurb assistance from a lady by the name Roegmaa Abrahams. She provided such good service and feedback that I will now be recommending Telkom to my friends and peers.A real asset to Telkom, she explained that there is a problem and did everything in her power to not only get it attended to but to ensure that the fault was cleared.<br> This exceeds what I have come to expect from Telkom..well done..Give that lady a raise.