Telkom get your story straight!!!!

<p>I had telkom adsl at my old house. Before I moved I asked them if my new place (a km away) has an adsl line. They said yes. So I told them to move the line. The new place has the ports inside for a phone and dsl line. When we moved I phone them and they told me that it would take 21 days to move the line which was not told to me when I called before I moved. Anyway, the lady I spoke too was very helpful and told me about a special. For R615 I could have the dsl, phone line and the data. I told her too start the process. I called mweb and cancelled my data with them. I got an SMS with all my information for the new line (email address, passwords etc) but no technician called. Yesterday I called Telkom to ask why I haven't heard from them and they said that they cancelled my order on Tuesday. They said this was because there was no copper infrastructure in my area. The guy I spoke too was very rude and condescending. I told him I wanted to talk to his manager. He said that his manager was busy and would call me back. I have had no calls back. Today I spoke to my neighbor who is in the same complex as us and he said he has ADSL with Telkom. Please explain why my neighbor can have it but we can't? Expecially since there is (according to Telkom) no infrastructure in our area? </p>