Telkom get your ducks in a row

Very bad service from Telkom. After a major problem in Roodepoort area during Feb 2019. I am still without an internet connection. It seems like Telkom is not capable of sorting this out. Faults that I reported got closed without repairing the fault. Out of pure frustration I started doing my own investigation and on phoning 101999 I discovered my number is swapped from ********** to ********** . This is a big worry as I am now phoning on some one else account and some one else phone on my account. Come on Telkom where is your quality control. Even worse than this is the fact that your call desk staff doesn't understand what I am trying to explain. Faults that I log get closed without action and I am sitting for 6 weeks without Internet access. It is very clear that your faults people are measured on quantity and not quality work. This is an typical *********** middle management problem. I took time off work to be at home between 8 and 9 today to meet with your faults people. Nobody pitched. If I give this service to my clients I will be out of a job within a month. My relation with Telkom is now close to a point where it can't be recovered again. This is after 26 years. Who is going to pay for calls made on my number **********