Telkom get your ****** act together!

I was a Telkom customer and was content with the service up until we moved apartments, I then put through a "transfer of the account" through their online facility prior to us moving. This was sometime in the beginning of September. I had not heard anything from Telkom by the 22nd and we were moving at the end of the month. I then phoned and it was explained that the account was in the process of moving to new address, someone will be in contact. I then phoned three more times with the same answer. We eventually moved, and the account had still not been transferred to new address. I phoned every week to find out where we were and apparently there was an infrastructure issue. Not to mention that I had to sit waiting for operator for 40 minutes each call. A month at the new apartment still with no internet and no explanation, I decided to cancel the account. I then cancelled the account, and eventually got contacted by the retention department. I told him that we still had no internet and no time frame for when it will be moved. He cancelled the internet, but said it would take a month as we had to give a month's notice. However, we still had no internet, so I argued that their was no point. Process needed to be followed and I needed to take it up with billing department. I then took it up with billing department, who confirmed that I will be reimbursed for months without internet. I then continued to receive invoice, which I then queried just to be told that cancellation was cancelled as the line was still to be transferred, this was 3 months after initial instruction to transfer line. Quite frankly this is the most ridiculous experience I have encountered. I then queried again requesting that this be cancelled an reimbursed , which was confirmed via the online chat...I have just received a December statement! All this whilst interacting with Telkom, via there online facility, via phone, via the app and still nothing can be done.