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1 reviews | Active since May 2016

19 May 2016, 09:41

TELKOM GET YOUR BACKSIDE IN GEAR PLEASE!

<p>I am becoming very angry now! On 3 May I reported a fault 270CRK030516. Our area seems to have a faulty cable. We received an sms from technical department that the fault had been found and that cable will be replaced and services would be reinstated on 17 May. As far as I could see was the cable replaced 2 days ago and that is the end of the story. It seems that a Telkom technician needs to make a 'joint connection' now but no technician has been appointed as yet. When are we going to have lines again? In the meanwhile do we need to pay for a service not received! I will appreciate an immediate update as this has been going on much too long now! In the meanwhile I have no internet connection at home, no ADSL and my 80 year old mom has no other way of communication than a faulty landline! I escalated the fault twice! 858750 and today again 861895. When are we getting connected again???</p>

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Replies (2)
Telkom
Telkom's reply23 May 2016, 08:57
Official

Hi carine-van-riet

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM235715

Regards

Luleka

Telkom Social Media Team

's update24 May 2016, 06:18
Reviewer Update
At 16h00 on 23 May 2016 we finally got connected again and we now have Telkom ADSL, Wifi and landline again. All this moaning after 21 days of phoning, reminding, escalating, frustrations etc. Thank you Telkom for the repairs. Please in future work efficiently as a team and work faster instead of having your clients walk around with anger and frustrations. Remember, your clients pay for your bread and butter. It can change very quickly if you have many unhappy customers. Let's hope there is not a repeat of this in future. Regards