Telkom, get your act together!

I have never ever in my entire life had to deal with a company so useless than Telkom. Whether it is Business, Personal or Mobile. All are the same. I have a number of issues and I am not getting ANY help from telkom whatsoever. I had a Telkom Sales Representative come see me, promising me the moon. He will oversee everything. I don't have to worry about a thing. What a lie. I had a couple of things needed done. I wanted to replace my DSL with Fibre. I needed a Direct-a-call cancelled. I needed my DSL package and line cancelled. and I have a Telkom PBX box that needs moving. "No problem, I will arrange everything. You just need to sign, sit back and relax" After Signing a couple of MONTHS went by. Eventually Telkom contacted us that they are coming to install the fibre. GREAT. So Telkom Tech pitch up. Installs the Fibre and he says he needs to migrate my lines to the fibre line. Since he has been here my one line is not working at all. I have tried loging a fault, but the nice guy on the Telkom line apparently can't help me because "the systems are offline" & he can't make a note. no no this is way to much to ask. I have to phone him again once the systems are back online. How does that Work? How am I suppose to know when your systems are back online? and the two othertimes I phone the systems were offline. It seems to me Telkom is only online when they need to sell you something but when its anything else they are offline. I asked the technician installing the fibre about the moving of the PBX and he said he doesn't work with it. I said ok and the DSL lines and the package. Will that be cancelled. He doesn't know he just does the installations. Okay fair enough. So I phoned my Telkom Sales representative and asked him what the story was. and now the truth started coming out after all the papers was signed. "Moving the PBX box? Im sorry sir I don't work with that, You will have to arrange the moving yourself." But you said you would arrange everything? no never. I can't promise that. Ok next, Have you cancelled my DSL line and package? "No sir, I can't do that, you will have to fill in the form or go to a Telkom shop". But again you said I don't need to worry. no never sir. So now I know Telkoms strategy. OVER SELL, OVER PROMISE, UNDER DELIVER. Basically lets lie to our customers to get the deal and then ***** them. Since then I have had NO luck with Telkom. The sales rep ignores my calls. Ignores my emails. 20+ calls and about 5 email. no word. not one. So now I am stuck with the call centre. Someone from telkom tells me to call 10210 and choose option 3 for the moving of the PBX box. So I phone. 10210. Welcome to Telkom Business. I choose option 3. 20 minutes on hold A lady answers. I start with the PBX box. One problem at a time right. "No Sir, this is telkom Mobile. You need to phone Telkom Business" but I did. no sorry sir you need to phone this number. but I did. Sorry sir I can't help you. Phone 10210 and choose option 1. So I start from the beginning. Phone 10210. Welcome to Telkom Business. Choose option 1. another 20minutes on hold a new lady answers. I begin again. I have a telokm BPX box that need to be moved. Sorry sir but you are at residential. you need to phone telkom Business. BUT.... I.... DID. Sorry sir I can't help you. So this is where Im at. I tried doing it online. Error message. Tried phoning my sales rep. doesn't want to help. Phoned the call centre. keep getting at the wrong department. The more I ask for someone. ANYONE to just help me. the more I get, "sorry sir, I cant" Thats the tip of the iceberg on my telkom experience. I have never had any smooth sailing with telkom whatsoever. Yet Ironically Telkom has NEVER missed an opportunity to phone me to remind me about payments due. The systems has never been offline when Invoices needed to me mailed. The getting paid part of tekom seems to be working like a well oiled machine while everything else is falling apart.

Here are my problems that I can't get anyone at telkom te help me with. 1) PBX box needs to be moved (this one is extremely important as we are making the shop smaller and the box is in an area that we are closing) 2) Telephone line Nr2 at shop not working since Fibre Installation (tried logging a fault, got told the systems are offline, this happaned 3 times) 3) DSL Line & Package needs to be cancelled (I have filled in froms, mailed them, I tried doing it online with no luck. I have had no word since sending the forms) 4) Direct-a-call needs to be cancelled 5) Fibre at Home Office not working since saturday 23rd June (again, can't log a call because the systems are offline)

I just want someone to help me. One person to tell me lets sort out everything. but this is to much. If I could rate Telkom 0 stars I would. If I can rate -10 I would. I have not even mentioned my mobile problems or my so called "uncapped" LTE at home. Telkom, get your act together!