Telkom get with the program
Telkom services at the store and when one calls into the call center is the worst service i have come across in a while... slow, unproductive and not helpful- I have 2 cases pending for the past 2 months- I have incorrect debt orders going of and I am being charged for a unit I do not own- the telkom mobile app was showing incorrect information at one stage informing me I owe telkom R5000... unacceptable!!! In 2018 we should not be putting up with such inferior customer service.
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Telkom's replyOfficial
30 Mar 2018, 08:39Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply30 Mar 2018, 08:39
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
's updateReviewer Update
07 Apr 2018, 09:51I am still not happy with telkom services... my bill is still not stabilizing. Is this the way telkom makes money of the community????? I demand a better response other than my case is being escalated and giving me yet another case number. Unacceptable
's update07 Apr 2018, 09:51
Reviewer Update
I am still not happy with telkom services... my bill is still not stabilizing. Is this the way telkom makes money of the community????? I demand a better response other than my case is being escalated and giving me yet another case number. Unacceptable