TELKOM GENERAL POOR SERVICE

I placed an order for 20mb Fibre line on the 9th March 2018 through a consultant Andile. It has been with their networks department for more than 30 days. I have escalated with ref numbers and seems like nothing happens. I follow up as often as I can and have now started taking down consultants names and what they say.

This is all after applying for Fibre through Telkom last year and waiting in excess of 4 months only to be told there is not enough uptake in the area. The owner of our office park has now contracted Telkom affiliated consultants to pull the fibre onto our offices and have points put in at his own cost and Telkom STILL cant get this right. Why is the service so bad?

Placed Order 9th March

3rd April: 2nd Telkom Escalation Ref No: 13278

4th April Ntuthuko ********** - Consultant is not sure why it is still at network department . - I can email him to track progress - Explained it shouldn’t be with networks department for more than 5-7 working days.

10 April: Spoke to Nomvula Networks department still - Cant explain why it is still at Networks department. - Cant put me through to supervisor.

POOR SERVICE