NC
Neil C

1 reviews | Active since Jul 2011

24 Jul 2015, 10:17

Telkom General Fault

I reported a fault to my landline over 2 weeks ago. Called the call centre more times than I can remember to be told a technician is dispatched but nothing happens<br> <br> When you call the call centre and ask for a supervisor , they don't put you through or tell you someone will call back . As is the case for Supervisors Candice and Mr Ebrahim Abrahams. They also don't share emails and actively try to hide behind policy of not giving out details.<br> <br> Technician Mr Nico Groenewald will also not call back as no one gives a damn and the service is pathetic<br>

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Replies (1)
Telkom
Telkom's reply24 Jul 2015, 11:11
Official
Hello carrickn,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will investigate and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM128104

Regards
Luleka
Telkom Social Media Team