Telkom Gave Wrong Account Number!!

I made a manual payment on Monday 27th Sep 2021 of R400 to my account. Turns out the CSR I was speaking with (Crystal Mtshali) gave me the WRONG account number to make that EFT payment to. She gave me an Absa Account number via SMS. What raised an alarm was the fact that my payment had not been reflecting on Telkom's system when I enquired on Friday (01 Oct 2021) which is way more than 48hours later. Her team leader is Lerato Nyathi. I demand that she pays back my money cause Telkom made an additional D/O of the same said amount (R399) on the 1st Oct 2021, again. This is complete negligence from Telkom agents by giving wrong account numbers!!!