TELKOM GAVE MY LINE TO SOMEONE ELSE

On 31 August I came home to no Telephone service. After logging a fault and perchance phoning my home number, the line was picked up by a **** I don'tt have and then by a daughter don'tt have! After leavng a messge for the Father of the child to phone me, I recived a phone call on my cellphone from my home number (that I didn't have..!) It has been discovered that the technician who installed their line, gave them my line (after 19 years!) I now have adsl running that I cannot use - and am being billed for. I have unprecendented cellphone usage which is not budgeted for and the person who has my line has a sick mother in New Zealand - what the hell is going to happen to my phone bill!! 2 1/2 weeks of phoning every day - twice a day, 4 escalations through 3 different channels and I still am no further down the road to getting back my telephone line service!! I even went to the Telkom shop and they laughed at me! Telkom are in breach of contract and in my opinion should reimburse me my additional costs incurred as a result of their negligence!