Telkom gateway worst servicw

I am exhausted. My husbands business landline was not In Service for months and Telkom still billed for it as they did not want to fix the issue. He eventually went in to the telkom branch on the 1st floor of the gateway shopping centre Unhlanga.They then told him to go to the LTE option as copper was not being serviced. They gave him a SIM card and said they didn’t have a phone in stock and would call him when they got stock. Weeks turned into months and then excuses iinto a mountain. Still no phones now they tell him to buy a mobile device at his own cost as no phones are available in the country. They show no signs of being apologetic and treat us horribly. Clearly our business loss is of no co sequence to them. I want someone to answer to this and demand a phone ASAP. Believe it or not the SIM card doesn’t actually work like a phone so why tou have it to him is a mystery’. According to the last person who did t have a clue as to when the phone will be available Stacy Lee, the manager is Bongumusa and the agent was Caroline. Whenever I ask for them they out of store on an errand or hiding InThe back. Does Telkom really tolerate such incompetence? Sick and tired now.