Telkom Gateway Service

Hi.

I would like to place on record the shocking ability of the staff at Telkom gateway. I entered the store 5 times in 5 weeks, simply to convert my telkom contract onto prepaid upon expiry of the contract. Visit 1 My First visit to the store. The gentlemen informed me that my contract expires in 2 months time on 11 November 2018 Visit 2 - 9 September 2018 I provide proof of purchase that my contract expires on 11 September 2018. Tammara (Sales lady) advises that i can only cancel the contract on the 11 September 2018. I inform her that i would call her to do so on the 11th Visit 3 I contact Tammara to cancel contract on 11 & 12th September, she attempts to canvert the contract to prepaid, but fails to do so due to telkom error. Visit 4 I visit the store and speak Philile who opens a case ********** 9, and attaches the Proof of purchase as confirmation that contract should be expired on system. As usual, Telkom promises feedback, but none has been forthcoming. Visit 5 I enter the store, and Walk in service agent advises me to resolve my query at another Telkom store. After insisting that they verify the details and lookup comments from the Online query on the backend, they begin to pay attention to the query, but advise me that Phalnie who logged the fault failed to attach the Proof of Purchase. A new consultant by the name of Terrance will log a new query and provide me with confirmation thereof. The inabilty to complete a simple request has resulted me becoming a frustrated telkom customer. They still cant provide an indication of expected timeline and conversaion of contract onto prepaid. All the while, Telkom still bills me for a contract that has now expired.

Is there any assistance that Telkom can provide in resolving this issue?