TELKOM GATEWAY PATHETIC SERVICE

<p>I recently had the misfortune of losing my phone which is on contract with Telkom. I contacted the telkom number and they were prompt in giving me an ITC number. I was told to go to store to do sim swop. On 25/04/2017 I went to the store in Gateway. I spent almost an hour in the queue and then was assisted by consultant Nomusa. After spending more than 45 minutes they could not sort out new sim card. I then wanted a copy of transaction which they could not give me. The consultant gave me the email address of the manager. On the 27/04/2017 the phone still did not work. I contacted the call centre and they were not able to assist and referred me back to the store. I then sent and email to the store manager and did mot get a response. On the 28/04/2017 my wife and son went to the sore in Gateway and spent almost 2 hours and still the phone does not work. I have lost all confidence in Telkom and will wait for contracts to end(3Contracts). The store manager Vernon still has not responded to my mail.</p> <p> </p>