Telkom Gateway - ***********

On 4th December, I did a contract upgrade at the Gateway branch for 2. Both numbers were to be upgraded from Smartplan 100 to Freeme 2GB with Samsung S8 phones (12 Deals of Christmas Deal number 2). I was given the new phones with new sim cards and told that my original numbers would be activated on the new cards within a few days. Almost 3 weeks later and the numbers have not been transferred! To make matters worse, my original cell numbers were disconnected from the network, and are now unusable/unreachable! Throughout the last 3 weeks I have been calling at the branch to get updates from the consultant and I have been e-mailing the store managers for updates and progress. The last response I received on 11th December was “we’ll get it resolved”. To date, no resolution! All my further queries for feedback have been ignored. I am now left with no cell phone access for the Christmas period, which is totally unacceptable!!