Telkom FutureHood sucks

I signed up for the future hood LTE product. The modem was delivered to me with a note saying everything will be working by the next day. 2 days later it did not work, I called the call centre and the idiot I spoke to gave me a typical Telkom response - \it will work by tomorrow morning". Now I can't get hold of anyone because the call centre does not answer. Tried emailing and they ask me for details of the SIM and modem that they sent me - not sure why they cant look this up. So now they have breached they SLA by 400%. Lets see if this eventually gets fixed. """