Telkom full of promises and apologies, no delivery.

Still receiving apologies and promises that my old landline number will be moved to my new fibre line, but still no real action, apart from the apologies and promises. Seems like I'll need to wait another year so the Telkom Fibre contract can be terminated and find someone else willing to assist.

This is such a simple request, I am confident if they allow me a few hours on their systems that I will be able to do this.