TELKOM **** FULL OF INCOMPETENCE

I am the most unhappiest ex client of Telkom... around mid September I went to Telkom Northgate to get S23 Ultra and the whole telkom was out of stock. I then went I got a new contract with Vodacom.

I went to Telkom Northgate to ask for settlement amounts to settle my two accounts and a gentle man assisted with the amounts and gave me a ref number for me to make the payment... I paid R7555.00 for both contracts and I assured that my number was turned into prepaid and no more contract. A few days later Telkom sent through a debit order after the cancelation and I got ****ed and reversed it... a month later they did the same and I called through to find out what's happening... I was told by a gentle man that my contracts were never cancelled with their call centre when they should have... I argued that it's an internal thing with Telkom, and I played my part... while explaining how I was instructed to close the account, the gentle man hung up the phone and I never got a call back.... a few weeks later my account was handed over to collections agent and lawyers and I explained to them the story and I was told to go to Telkom north gate to get ref numbers for my payments and I did just that n submitted... two weeks later my account was handed over to another collection agency and the same thing happened again... I submitted the ref numbers again... over three months have past and not a word from Telkom until now where another debit order went through my account without notice... I am extremely annoyed by this Telkom and their misconduct in my account... it is not my fault that they don't have a solid process in company known by staff on how to process cancelation and settlements... it is not my fault that they have horrible internal communications.. I hate that as clients we get harassed and not even 1 person from Telkom called me to engage those accounts... I want my refund now for the money taken from my account immediately... I regret the day I signed up with Telkom