1 reviews | Active since Dec 2011

11 Aug 2016, 12:15

Telkom FTTH never working

<p>Telkom encouraged me to upgrade my ADSL line to FTTH and did the required installation through Vumatel on the 28th of July 2016. Ever since than I have been calling Telkom on a daily basis complaining that I can not browse many websites such as Std Bank, News24, Netflix & Showmax just to mention a few. I am having to pay subscription fees to some of these sites which I can not even browse. Initially Telkom told me that there were no problems but after awhile this changed to them telling me that they have had numerous complaints and are aware of the problem and are investigating the matter. In my opinion if you are selling a product to a client it should be working from the start. Telkom have still not resolved the issue and I never receive the feedback that I am promised. I have had enough and am reaching the point where I would be grateful if Telkom would send someone to collect their router etc and patch up my walls and cancel my contract. I have been informed that it is a routing problem and that it could be resolved in a few hours but who am I to say.</p>

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Replies (2)
Telkom
Telkom's reply12 Aug 2016, 09:42
Official

Hello Steve Lipp

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our technical team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

's update05 Sept 2016, 11:36
Reviewer Update

Fault was finally rectified