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Pierre B

1 reviews | Active since Aug 2018

15 Aug 2018, 15:40

Telkom frustration

My emails not working since 27th of June 2018. Numeous phonecalls (hours and hours), ref numbers, but still not working. The final straw was when I found out in the 3rd of Aug that that last fault report, with ref number, was signed off in the 27th of July without the problem ever been fixed. Have contact the Area Manager of Telkom Stellenbosch who send 3 technisions, but they could not fix the problem. Upon further enquieries I was told that this problem is actually not their department!! Is is simple. There is just nobody to contact!!! Unbelievable!!!!

0
Replies (7)
Telkom
Telkom's reply20 Aug 2018, 15:27
Official

Good day pierre-barnard,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

PB
Pierre B's update21 Aug 2018, 18:48
Reviewer Update
I have been hearing this reply for a very long time now. Always sorry and we will attend to your problem. But when? Why cant Telkom just tell me that they will send a technision on a specific day to sort out my problem? It rather seems to me that they are playing for time Never a definite answer
PB
Pierre B's update26 Aug 2018, 16:35
Reviewer Update
It is Sunday. 4 days later. I thought that escalate means that one would try your admost to speed up the sorting out of the query. But I was clearly mistaken. It was just someone from Telkom posting something on Facebook to keep them busy in the day. No intention behind it!! Telkom? What a joke you are!!!!
PB
Pierre B's update28 Aug 2018, 04:59
Reviewer Update
It is Tuesday. Still no response from Telkom. My emails are still not working. No technision yet. The problem is no in it's 3rd month!!! And I have to run a business with this?????
PB
Pierre B's update29 Aug 2018, 01:58
Reviewer Update
Wednesday. Still nothing from Telkom. Maybe they are developing a thick skin now. Not even replying on my posts anymore..
PB
Pierre B's update02 Sept 2018, 11:08
Reviewer Update
Dis nou 72 dae vandat emails buite werking is. Kry Telkom so baie klagtes dat hulle eenvoudig net nie meer omgee nie?
PB
Pierre B's update02 Sept 2018, 11:08
Reviewer Update
Dis nou 72 dae vandat emails buite werking is. Kry Telkom so baie klagtes dat hulle eenvoudig net nie meer omgee nie?