1 reviews | Active since Feb 2017
Telkom Frustration
<p>I app**** to have my Telkom line transferred 6 weeks ago, and was told the cable at the exchange is broken. I have been waiting 2 weeks, with many calls to Telkom to get a cable technician out to fix it, with no success. I have phoned the call centre so many times and they cannot tell me when a technician will come out, and I get told they cant contact the technicians. I need internet and a landline for my business urgently, but Telkom just wont help in anyway.I find their service delivery terrible and their client centre completely unhelpful!</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Hi Busi,
Thanks for your feedback. I called the call centre again, and once again they said they could not tell me when any technicians will come out. I dont know how much longer I can wait for them to fix my line, or if they can even fix my line.
Hi Busi,
Thanks for your feedback. I called the call centre again, and once again they said they could not tell me when any technicians will come out. I dont know how much longer I can wait for them to fix my line, or if they can even fix my line.