Telkom from pillar to post

An independent contract has on many occasions worked on the Telkom lines on my property or across the road and every time this man has finished then us and our neighbour have no ADSL. This has happened a couple of times and then it takes week to sort out the problem.

While Telkom takes its time to restore the services ( as in the present matter since 9 October 2018) we have to use Vodacom data and have to buy data at premium rates. To date I have purchased in the region of R1500 worth of data if not more. who is going to compensate me for this?

Telkom keeps stating that there is a billing problem , then there is a line that keeps dropping and also the excuse that the router is faulty. We have even put another router in and the problem still persists. I get pushed from one department to another without any sufficient results.

When is Telkom going to get it together and fix my lines so that this does not happen in the future. Who at Telkom has the means of getting this problem fixed urgently?