Telkom from hell...

we are so disgusted with the level of disregard, Neo from Telkom Marshall Town, she was taking details while asking stupid ridiculous questions, when Telkom calls us for packages that they have on special no one says that going to the store means you will be interogated. It's been two months with the router that has not been working, ive also logged a query with Telkoms technical department on 08/01/2020 and they said their checking the network and they called me to find out if its working i proceeded to let them know that its not working i was thereafter promised a call back which i recieved 2 weeks later, on the 13th of Feb they smsed me to advise that they called me which i only recieved 1 freaken missed call from them. They have zero patience for providing a service that i was offered hussel free over the phone, ref number is ***1. We go to the store and get ****py service, still i pay for this ****py device. im so disappointed and mortify with Neo she honestly doesnt know the term of customer service. Iv been told to get the device after 21days after no regard that i might need it sooner... Telkom employees are just lazy as hell and dont know they jobs or why they go to work Period!!!!