Telkom from Hell

Hello. I have been subscribed to the 10MB Uncapped Unlimited ADSL plan for almost 2 years now paying R806.01 per month in November 2018 I was called by Telkom to upgrade to Vuma FIbre 20MB Uncapped Unlimited Fibre including free router and installation for the same price of R807 I agreed to this. Few weeks later received the router by courier delivery I called Telkom They informed me that wait for Vuma to come to install connection. A few days later after received an SMS to inform FIbre coverage not available and stated my order has been cancelled I called regarding this and was promised cancelled order and pick up of router which never happened. I then received my December 2018 Invoice which now shows that I have been charged for the router of R 2000 and Installation and other charges of Fibre service which I am not even yet connected too since it was unavailable! I was charged R4862 in December 2018 instead of my usual R806.01 that I should be paying for 10MB uncapped Unlimited ADSL with landline. I had to call Sales for dispute on 19.12.2018 they informed me that all orders were already cancelled ********** 97A ********** 01A ********** 99A Then I had to call billing for dispute on 19.12.18 case numbers to resolve all issues ********** 7 ********** 2 ********** 4 ********** 8 ********** 8 I was reassured all the overcharge will be credited and I was still on the 10MB ADSL unlimited package for R806.01 After that I called again on 3.1.2019 and spoke to Sondisa who confirmed all of the above and again reassured all will be resolved then to my shock I received my January Invoice dated 13.1.2019 and again nothing was resolved and I was still being charged wrongly I noticed that on my December 2018 and January 2019 bills that my 10MB ADSL was no longer uncapped as it was removed and I was being charged the SOFTCAP and also a VTH FIBRE charge Why have you messed up my connection and billing account I need this to be resolved as soon as possible.