Telkom from best to worst

I have been a proud customer of Telkom mobile for 7 years and I must say the level of customer care has dropped significantly,I started having network problems in January and logged a query,I was then told the turn around time is 72hrs which passed without them calling and updating like they used to...My problem still persists I have since logged a couple of queries but no sign of them coming back to me nor having an answer when I call in to follow up,and you still have to hold for 20min for your call to be answered.After months of talking to customer care I have decided to port out to another network,Well...They are expensive when it comes to data but don’t let you suffer because of network problem and solving queries...Change your ways Telkom or you will loose more clients,6 or my family members joined Telkom in December but 4 including me already jumped ship to other networks..