Telkom frodulant activities and poor service

I took a router from Telkom back in 2020 unfortunately it didn't work. When I called they said i don't have coverage; I requested a cancelation and they collected their device with the simcard all this happed in 2020. I never used the device. They have been deducting my money uever since. I would cancel and stop the debit order but in the following month they wouldn't just change the reference and so it again. I called countless times ; I even went to their offices at Richard's Bay they sad I should call Mondo and I did but there was no difference. They disappeared for while until I checked my credit score last month January 2026 I was shocked to find that I have 6 missed payments on my name from Telkom which negetively impacts my score. I think best thing now is to escalate the matter to NCR