Telkom FreeMeBundle price *******!!!

I was looking to buy Telkom’s FreeMe bundles to which to my surprise, they have a new set of data packages and prices listed on their *180# USSD string.

This is what was offered to me:

1). 300MB R29.00 2). 500MB R39.00 3). 800Mb R99.00 4). 1,5GB R139.00 5). 3GB R189.00 6). 6GB R289.00 7). 11,5GB R389.00 8). 18GB R589.00 9). 28GB R689.00

I had never seen these prices before and even tweeted @TelkomZA to ask them why did they not disclose these new prices to the public. I then asked them why are other networks (Vodacom and MTN), dropping their data prices but theirs has spiked up.

No reply from them but I proceed to buy my regular data package which is usually 20GB but since I’m seeing 28GB, out of frustration. I load the R689 as per the above price list to buy the data package.

Telkom then sends me a message that R689 has been deducted from my account. I’m expecting 28GB to be loaded to my phone.

To my surprise, I get an sms telling me that only 20GB is loaded on to my phone. Yet what happened to the remaining 8GB that I have paid for? The 20GB is usually R599 and there is an extra R90 in my purchase that I have not received any data for.

I then proceeded to DM (Direct Message), @TelkomZA on twitter inbox and I reported the matter and even attached screenshots as evidence. I told then to fix this mess up as it is unacceptable.

I am looking to get my money back or be reimbursed properly. I mean how negligent and irresponsible can their business be right now?!

They have not rep**** to me all day. I even followed up to no avail. Customer service is useless because they only deal with queries.

****en fed up.