LS
Louw S

1 reviews | Active since Jul 2018

20 Jul 2018, 11:34

Telkom FreeMe spend limit R1000??? Was set at R0 on contract.

It just gets worse and worse. We took out about 16 FreeMe contracts for our business and we set the spend limit to 0 in the store with a SIGNED CONTRACT with an agent called Saadiq Abrahams. When our first invoice came our bill was R7600? Half of the contracts spend limits was set to R1000 when we clearly said we don't want any extra costs on the contract as it is a cheap FreeMe contract. Why would we take out an R70 pm contract and set a spend limit to R1000? Emailed Saadiq he said he cant do anything on his side we must call Telkom. Called Telkom and they said they cant do anything on their side we must go into the store where we took out the contract. Now we are stuck with a signed contract stating a spend limit of R0 and a bill of over R7000 and a debit order we can do nothing about an no one can help us?? What an absolute disgrace.

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Replies (1)
Telkom
Telkom's reply24 Jul 2018, 07:18
Official

Hi louw-slabbert1,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

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Regards
Garreth
Telkom Social Media Team