Telkom FreeMe misleadin contract : ***

<p>I hope you are well, I was chatting to 3 of your chatting agents an all of them can’t help me.</p> <p> </p> <p>Dear Pretor Representative</p> <p> </p> <p>My cell number is : ********** 681</p> <p>I am concern my contract, package and amount I pay monthly, I feel I was not explained from the beginning about my contract and the terms and conditions . The salesperson did not give me enough information to can make an informed decision.</p> <p> </p> <p>This is all my nine consumer rights, of which I think you have violated some of them and I will take steps against you</p> <p> </p> <p>Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices;<br /> Right to Privacy;<br /> Right to Choose;<br /> Right to Disclosure of Information;<br /> Right to Fair and Responsible Marketing;<br /> Right to Fair and Honest Dealing;<br /> Right to Fair, Just and Reasonable Terms and Conditions;</p> <p>Right to Fair Value, Good Quality and Safety; and<br /> Right to Accountability by Suppliers.</p> <p> </p> <p> </p> <p>Right to choose<br />- You did not give me option to choose from different packages instead you recommended the package that was popular at the time (You used the term free social media without specifying to me which social media you where referring to.</p> <p>Right to Disclosure of information<br />- You did not disclose to me the full information about your FreeMe contract, I didn’t even know that when you say social media you meant specific, I was under impression that the contract include all social media like the sales consultant at Telkom Shop Menlyn said</p> <p>Right to Fair and Responsible marketing<br />- You did not treat me fair in terms of making me aware that when you say social media you meant whatsapp,Viber and BBM, I mean should I have known this beforehand, I was not going to sign up for FreeMe</p> <p>- You did not treat me fair when I complain , I never get help call centre and the chatting service they all the same, please see my chat for today and I also have a recorded phone call with one of the Telkom call centre agent.</p> <p>Right to Fair, Just and Reasonable Terms and Conditions<br />- I do not have any records showing all your terms and conditions, you did not give me or send me a copy of my terms and conditions , so I don’t know of any terms and condition my FreeMe contract and how it works</p> <p>Right to Fair Value, Good Quality and Safety<br />- There is no fairness here and the quality in which you dealt with me when I complain first time was not acceptable, I don’t feel safe when dealing with you because my level of trust has dropped</p> <p>Right to Accountability by supplier<br />- You have failed to take responsibility for my complain instead you send me around there is no one taking accountability to deal with my complain.</p> <p>Next</p> <p>What I am going to do next is to take this matter to the ICASA and open a case for all the above mentioned rights you have been violated and you have failed to address my complain in the right manner. Your complain system is not effective, I have been trying to resolve my complain and still no help. I will also report this to your CEO office and I will forward this email to SABC Speakout to expose you and your company. I will also paste this on Hellopeter.com and on my social media including Facebook, twitter etc.</p> <p> </p> <p>Expectation</p> <p>I expect you to take ownership of the problem , correct my contract and give me back all the data that was lost in the process</p> <p>I also expect you to give me a call and tell me how you going to resolve my problem.</p> <p> </p> <p>Thank you</p>