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ishen.prithipal ishen.prithipal
1 reviews | Active since Dec 2016
24 Aug 2018, 10:48
Telkom Freeme Family non-delivery of service
I ported to Telkom's Freeme Family contract at the end of July. Since the beginning of August, my multi-sims have not been able to share in my data allocation, although they have been able to receive SMS, WiFi and free mins. I logged a case on the 14th of August and then queried the case on the 18th and relogged a new case on the 21st, which has since been escalated. Telkom, if you can't rectify this matter immediately, I will happily take my business back to Vodacom.
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ishen.prithipal ishen.prithipal's updateReviewer Update
29 Aug 2018, 19:50Please provide an update of this query.
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ishen.prithipal ishen.prithipal's update29 Aug 2018, 19:50
Reviewer Update
Please provide an update of this query.
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ishen.prithipal ishen.prithipal's updateReviewer Update
18 Sept 2018, 08:13This issue has still not been resolved. Telkom commit to calling me back but do not act in line with this. I was with Vodacom for 18 years, I'm with Telkom for a month and they can't sort a simple issue out. This is absolutely pathetic customer service.
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ishen.prithipal ishen.prithipal's update18 Sept 2018, 08:13
Reviewer Update
This issue has still not been resolved. Telkom commit to calling me back but do not act in line with this. I was with Vodacom for 18 years, I'm with Telkom for a month and they can't sort a simple issue out. This is absolutely pathetic customer service.