Telkom Freeme Family - Impossible to Downgrade! Contract Lies.

Signed up for the Telkom Freeme Unlimited package, at the time I was told after three months I could change the package up or down (in this case only down as I was on the top package).

All lies!! It is impossible to downgrade a package!

Since February of this year we've trying to downgrade our Telkom Freeme Family Unlimited package to the 30Gb package. So far we've been sent from pillar to post. The call centre system chases you round and round in circles and eventually sends you off to the nearest store. For us the nearest store is 75km away, so a 150km round trip! We've now made this round trip twice (ie 300km) and still no-one is able to help us with the downgrade. It is suggested we just wait for our contract to expire in a few months (I asked the shop assistant if they were willing to keep paying the higher rate on our behalf, strangely they weren't), this means added expense we're trying to avoid.

How do we get this seemingly impossible situation resolved (please don't say go to the store again as that does not work and is costing me and arm and a leg).

Don't believe the nonsense they tell you on sign-up. There are no people you can speak to that have any capacity to make any changes to your account/contract.