Telkom FreeMe Family Disaster

It saddens me that I have to come to HelloPeter to complain, however I am not finding any other avenue.

I have moved from a very reliable Vodacom (been with them for years) to the Telkom FreeMe family 30GB shared package since the beginning of June.

Since the start of the contract I am unable to allocate talk time or data to any of the MultiSims. Since then I have contacted the call centre numerous times with feedback that the Multimsims are feeding of the main sim correctly, the more I explain that each Sim is not using the combined data or talk time and that I am not able to allocate any allowances to any of the SIM's the more I am told nothing is wrong.

I now have 2 tickets open with Support which I have not receive any response on. The one ticket almost a month old.

I have also visited the Brakpan store where the support representative has promised to escalate the issue to his manager and drive this until resolved. This was also more than 2 weeks ago and despite me following up daily with Brian from Telkom Brakpan I have received no response of resolution and the only feedback is that not even his manager can get this solved.

Now I am sitting with family members with used up Spending limit for the month of June and July, unable to make or receive calls or use WhatsApp or phone another Telkom number (Which is supposed to be free). Basically their SIMS are unusable. Ontop of that I am expecting a massive additional bill because the MultiSims are not using the combined data or talk time and I am unable to allocate, thus using out of bundle Spend Limit.

Lastly I was told that this package includes LIT (Words was all FreeMe packages 3Gig and up includes LIT, even the call center confirmed this, only to find out that it didn't, (One of the reasons why I liked the contract so much)

Right now I feel extremely disappointed a hopeless to find a solution to what looked like a nice contract for my family. Perhaps best to cancel and go back to Vodacom.