Telkom free lanline number not activated correctly

<p>Hi</p> <p> </p> <p>I took out a cellphone contract on Sunday (31/07/2016) - cellphone number ********** 178. I called customer care around 6:00PM and spoke to Faith Singila and asked to add the service for me where I can call one telkom landline number for free. I waited for a while, she asked me the number and I gave it to her ( ********** ). She thereafter confirmed that the service has been loaded but now when calling the number all my free minutes have been used up. When calling customer services to find out about it they mentioned that they cannot see the number on there side and they confirmed that I am still being charged when calling this number. This is unacceptable and I feel that this should be sorted out urgently and given back my minutes that were incorrectly taken.</p>