TELKOM **********ly debits my account

On the 1st of February 2019 I became aware of a debit order amounting to R4421 with reference TELKOMMOBI ********** 560106. I immediately contacted by banker via the app and requested a reversal. I honestly thought that this was an error on your side. On the 11th of February 2019 I wanted to apply for medical finance and the company did a credit check on my and found that my Telkom account was in arrears. I immediately call your call centre and was made aware that devices were taken out on my name. I was informed to go to the police station and submit an affidavit and a certified copy of my id and bank statement. Which I did. I reported this matter to your Greenacres branch in Port Elizabeth. This case was opened on the 12th of February. I till this day do not know how long such an investigation takes. Today on the 18th of February another debit order with the R6794.52 tried to debit from my account. I don’t understand why if I client has reported ***** can your department not block the account in question? I have worked so hard to have a credit score of over 850 and now these unpaids are dropping my credit score. Why am I unable to get feedback on such a serious matter. The call centre is not helpful. Shows no empathy to customers. Today the 20th of February I called the call centre again and was advised that "THERE IS NO TURNAROUND TIME ON A ***** CASE. How can this be possible. So this can go on to Infinity and beyond. Another debit order of R5095.42 with reference number Telk ********** 56. I believe this is the worst thing that could have happened to me with the worst company it could have happened with. Case number ********** 9