telkom **********ly billing for note 4

case no ***8 has now been going on for over a year where telkom is billing me for a contract on a note 4 phone that i have not received and have been in communication with them every month only to be told that it is at back office or at cancellations and then never hear from them till my next call to them to get told i see this case is going on for a long time and the same message again and again