Hellopeter
Share Your Experience
NM
Ntandoyethu M

1 reviews | Active since May 2013

04 Oct 2018, 14:40

TELKOM **********LY BILLING FOR CANCELLED SERVICES.

In April 2018, I cancelled two of my contracts with Telkom. These were data only sim cards which I used for internet surfing. I have proof in the form of emails of both cancellations. Further, the Telkom online portal confirms that both numbers (telkom services were cancelled). HOWEVER, TELKOM HAS BEEN BILLING MY ACCOUNT WITHOUT ANY AUTHOURISATION.

I realised in July that telkom was still billing my account for services that I no longer used. When I realised this I reversed the telkom debit order. After reversing the debit order telkom further debited my account including fees for declined debit orders. I NOW HAVE TO SPEND MY TIME TO SOLVE AN ISSUE THAT WAS CAUSED BY TELKOM. I HAVE TO PHONE TELKOM CUSTOMER LINE AND HOLD FOR 40 MINUTES BEFORE SPEAKING TO ANY CUSTOMER CENTRE AGENT.

TELKOM PROVIDES TERRIBLE SERVICE, I WILL NEVER EVER USE THIS COMPANIES SERVICES. FIRSTLY, THEY MAKE IT DIFFICULT TO CANCEL THEIR SERVICES. EVEN AFTER CANCELLING THEIR SERVICES THEY WILL CONTINUE BILLING YOUR ACCOUNT.

0
Replies (2)
NM
Ntandoyethu M's update10 Oct 2018, 14:48
Reviewer Update
After 4 days I contacted Telkom again to find out if my contract had been cancelled. The call centre agent (Zama Cele) told me that her colleague Zethu Benet cancelled my logged ticket without getting a resolution. I sent Zethu Benete (Telkom call centre agent) emails from Telkom indicating that my contracts were cancelled in April. I sent the emails to ********** (telkom call centre agent). This lady had promised to contact me once my matter was resolved. I have sent her several emails without any response. I have since requested Zama Cele to open a new ticket in order to get my matter attended to. My ticket number is ********** 5
NM
Ntandoyethu M's update16 Oct 2018, 16:05
Reviewer Update
Telkom continues to debit my account, I have not had any feedback or resolution to my case. I have tweeted Telkom, open a case with the call centre and sent several emails to the Telkom call centre agent.