Hellopeter
Share Your Experience
CN
Collen N

1 reviews | Active since Apr 2018

21 Nov 2018, 18:02

Telkom **********ly and illigally debiting my account, hence i have no account whatsoever with Telkom

Telkom is **********ly deduction money from my account *******ly and without my knowledge and authority of the debit order, I never taken any contract with them or ever had any dealings with Telkom but for the past two months they have been debiting my account with the huge amount of money.

this problem started on 01 October 2018 when a debit order from Telkom went off my account see all the dates and the amounts that went off my account. every time I go to the bank to reverse them I get charged for each transaction reversed.

I went to Telkom in Eastgate to report this case about three weeks ago, they gave me the following reference number ( ********** 4) but not one has phoned me to give me the status of this ***** case. Just yesterday another R3000.00 went off from my account again I had to go to the bank and reverse it and be charged again. I phoned Telkom to enquire about my case and I was told no one was working on it and no update made to the incident hence the debit orders are continuing.

I never opened an account with Telkom ever in my life, can Telkom please resolve this issue as soon as possible, i have provided all the information including affidavit "refer to case number: ********** 4.

Below are ******* transaction and reference numbers that Telkom ran on my account starting from the 1/10/2018.

20 Nov 2018 TELKOM TELK ********** 41H181120 AMOUNT: R3000.00 15 Nov 2018 #TELKOM TELK ********** 41U181115 AMOUNT R8.50 26 Oct 2018 TELKOM ********** 41Y 181026 AMOUNT: 2508.13 25 Oct 2018 TELKOM ********** 41J 181025 AMOUNT R2000.00 15 Oct 2018 #TELKOM ********** 41O 181015 AMOUNT: R8.50 01 Oct 2018 TELKOMMOBI ********** ********** 892170 AMOUNT: R2908.21

I desperately need this situation resolved as soon as possible and be kept up to date with proceedings. this situation is badly affecting my credit record every time i go to the bank to reverse these your debit orders, this has a negative impact and i want it fixed. Please contact me should you need more information.

Kind Regards Mr Collen Vuyani Nhlapo 063 ********** **********

0
Replies (7)
CN
Collen N's update25 Nov 2018, 13:26
Reviewer Update
Can I have some feedback.
CN
Collen N's update17 Jan 2019, 17:06
Reviewer Update
I have to this day never received any feedback or update from Telkom regarding the account **********ly opened under my name, every time I call Telkom call center no one is will to help and now they sending me SMS`s that my account is in arrears but I have never opened any account whatsoever with Telkom, I am pleading with Telkom to urgently resolve this issue and provide update to me.
CN
Collen N's update17 Jan 2019, 17:06
Reviewer Update
I have to this day never received any feedback or update from Telkom regarding the account **********ly opened under my name, every time I call Telkom call center no one is will to help and now they sending me SMS`s that my account is in arrears but I have never opened any account whatsoever with Telkom, I am pleading with Telkom to urgently resolve this issue and provide update to me.
CN
Collen N's update17 Jan 2019, 18:08
Reviewer Update
I just read an article now on Google the exact similar case has been happening to other people as well. Telkom is deliberate investigations and resolution of these cases, this is *****. I do not have an account with Telkom and I never opened one before at all. everytime I phone Telkom call center for an update I have to repeat my story over and over again and they tell me they will come back to me, which they do not, until now they sent me an sms that my account is behind with arrears with R6188.83 WHAT A *****. TELKOM must clean up their mess and leave me alone, I am not your client. lastly still need feedback as to who did this and I this it sorted as soon as possible. WILL TELKOM EVER GONNA FIX THIS ISSUE?
CN
Collen N's update22 Jan 2019, 18:16
Reviewer Update
NO FEEDBACK OR UPDATE FROM TELKOM ABOUT MY ***** CASE. What is really annoying is every time I call Telkom I need to repeat my story over and over again, even when I provide them with the ***** reference number (254 05 424).
CN
Collen N's update26 Apr 2019, 17:19
Reviewer Update
I still have not received any feedback or update from Telkom regarding my case. Telkom is robbing people by **********ly opening accounts on peoples name and do not even bother to investigate and resolve the problem, I am victim of Telkom ***** and they cannot even bother to help. their call center people are the worst. the next step is to take this case to Ombudsman seeing that Telkom does not take this matter seriously.
CN
Collen N's update26 Apr 2019, 17:42
Reviewer Update
I have again phoned Telkom Call Center and spoken to an Agent called Noluthando - she advised that the last update on the call was on 26/Feb/19, Telokm has handed my details to Transunion that I owe them even though I told them the account was **********ly opened on my name and they still running investigations....I am very upset and frustrated with Telkom behavior in this whole situation, its clear they are ********* working there and now we must suffer...and their ***** departments cannot seem to assist well....