Telkom **********ly Account

Case No: ********** 4 Telkom Account: ********** 92

On the 2nd February I received a debt order for R6553. I was shocked as I was only aware of one number that is still active in my account ( ********** 637).

Prior this incident, my account had two contracts opened, one for a cell phone and the other for WIFI. On the 1st December 2018, I requested the WIFI contract on number 061 ********** to be terminated as the new area I stay at has poor signal. At the end of that month, I was billed R2016.14, which I assumed it was for early contract termination.

I recently discovered that R1733.66 of that bill charged was actually pro-rata for a cell phone contract I knew nothing about. This new contract number ********** 657 was added to my account **********ly. I was told to forward my documents to them including an Affidavit.

This process is taking too long as R6000 extra from my account was debited. I do not have enough money to buy groceries and transport to get to work. Such issues need to be attended with great efficiency is this incident is now an inconvenience to my life. I now fear that this will occur again at the end of the month if the matter is not resolved urgently. I have to make loans now for me to survive of which the interest on that money will not be reimbursed.

Telkom has now **********ly debited over R8000 from my bank account for a contract I never opened. I need this matter to be resolved ASAP. Such an incident cannot take more than 5 working days to be resolved.

I hope all is in order.

Regards,