Telkom ********** Transaction for over a year

I app**** for a contract router 17/02/2018, I waited for 3 weeks to receive a message for approval with no correspondents. I later called only to find out I need to go back to Mall of Africa Telkom to submit proof of address. For some reason Telkom does not accept electronic copies as proof (so ancient) . When I got to the shop was told the fist person who opened my account Busisiwe did not upload all required documents to open an account and also my numbers which where on their database was incorrect hence I was not getting any feedback. I later waited until the 15/03/2018 till i decide to call back again and was told feedback will be given soon and again never happened. Later I received a call to come and pick up my router during the third week of March 2018. In the Telkom store (Mall of Africa) i meet a guy by Itumeleng who gave me a bad attitude because I asked for the terms and condition so that I can read them before signing as referred to on the contract.I signed for the router and sim card on 24/03/2018 and called Telkom to activate my simcard (case number: ********** 9) and till today nothing has happened. Today (03/04/2018) I waited for 30 min just to go through to speak to a consultant called Eugenia who told me I should drive from Limpopo to Mall of Africa to do a sim swap since Busisiwe gave me the wrong simcard. Financially( petrol,tollgate and accommodation) it doesn't make sense to do a sim swap in store only, other networks have other options. The nearest telkom store is in Mokopane which is 2 hours away from my house. I do not understand why telkom will not include a mere simcard in local delivery and ADSL installation.This is ridiculous, I am currently being charged pro-rata plus April's data for something am not using. I just want Telkom to cancel my contract, application cannot take more than 3 months to be processed.

Official private business reply Hi bellarendy

Thank you for contacting us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you and for late response.

Your reference number is:AI **********

Regards

Luleka

Telkom Social Media

23 Apr 2018, 9:47 10 months ago Official private business reply Hi bellarendy

Thank you for contacting us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you and for late response.

Your reference number is:AI **********

Regards

Luleka

Telkom Social Media

23 Apr 2018, 9:48 10 months ago

23 Apr 2018, 11:10 10 months ago bellarendy: It doesn't matter anymore, I've cancelled the contract and returned your router and sim cards. Just hope my debt order has been cancelled, I really don't want to be fighting for reimbur*****ts as the service is poor

2 Nov 2018, 7:28 4 months ago bellarendy: I cancelled this contract before April 2018,every second month I need to call and re-cancel including fighting for refund. Telkom, what am I suppose to do to ensure that you guys stop changing references to ***** money from my account? How many times am I suppose to call and cancel my account since I do not have any contract which authorize debit orders. Seven months down the line I am still fighting for refunds. Never take a contract with Telkom, their service is bad including network coverage.

12 Dec 2018, 15:32 3 months ago bellarendy: I am currently getting messages from Telkom threatening me to pay for something that I cancelled in April 2018 and told i'll be taken to the cridit bureau. I received a case number: ********** 0 on the 4th of November 2018 stipulating that my case has been resolve but on the 9th of Dec 2018 I then received threatening messages. What exactly does Telkom want from me,I do not owe you anything

1 Mar 2019, 11:48 a few seconds ago bellarendy: On the 7th January 2019 I took all requested documents to cancel the debit order to Telkom Lephalale Mall and also emailed it to ********** and few days I then received an sms that stipulate that the problem has been resolved. Today (3rd March 2019( Telkom decided to debit money again from my account), I was asked to follow the same process that has not been working since April 2018 (Reference no: ********** 2). Never take a contract with Telkom your signing your bank account away for life.