TELKOM - ********** / No financial control

I canceled my Telkom contract at the end December 2018 , as I moved to Bermuda.

I knew the account/device cancellation was to be deducted from my account . The amount was not deducted in January and I contacted Telkom twice ( via telkomchat) to check when and if the amount will be deducted . Both time they informed me that no amount is due .

In the beginning of March I got a statement reflecting that all amounts were paid and that R 0 is due . I know understood the comment by the agents

At the end of March I got an email informing me that they will suspend my account as I did not pay my account. I was contacted Telkom and informed them of the development. I indicated that I will pay the amount as the amount was not deducted from my FNB account as per the statement. I requested a new invoice for the amount of R3732.44.

I got a new invoice in the amount of R 3935.14 ( the agent informed me an amount of R202.70 was added as a penalty ).

Either Telkom acted **********ly by informing me, I paid just to penalize me alternatively the have no financial control as the issue statements form money not revived .

I tried to resolve the with Telkom but the agent (Dineo) was unwilling or not competent to assist.

Please note I will pay the R3732.44. , but why must I pay for the Telkom mistake.

Furtermore a penalty of 202.70 for one email informing you the amount was "not" paid which contradict the statement received .