Telkom ********** debit orders

<p>Telkom has debited my account 3 times since 23 December. My first debit order of R599 was supposed to be taken on 25 December. Telkom saw fit to debit my account early but I had insufficient funds on 23 December so the payment was returned. I called the call centre and they opened a case with Charlene. I told her that I would like to claim the R115 that my bank charged me for a returned fee because I had not authorised Telkom to debit my account on 23rd. My debit order is for 25th.</p> <p>Charlene then told me to pay the R599 manually and send proof of payment, which I did on 28 December. On 30 December my account was debited with another R735.35 (explanation from the 'help' desk: R599 plus R136.35 fee because the initial payment was returned). I had to open another case. Apparently the R599 that I paid manually on 28 Dec was allocated to the incorrect account (again - not my fault). I told them I needed them to refund me the R735.35 plus the R115 that I was claiming and asked how long it would take. 72 hours was the response.</p> <p> </p> <p>4 days later I called again because I had received an SMS saying that my account is in arrears. Mashifr told me that the R599 had not yet been transferred into the correct account and she also could not see the payment of R735.35 reflecting on my account (the one that THEY debited my account with). She then told me to send the initial proof of payment that I made on 28 Dec (R599) and proof of the R735.35 coming out of my account, which I did.</p> <p> </p> <p>This morning I checked my bank account and they have debited my account again with an amount of R1335.35!!! (R599 plus R735.35 = R1335.35). Telkom - what is going on!? I now demand a refund of R735.35 plus R1335.35 plus R115 immediately. Do not tell me to wait for a case to be logged. This is the most useless accounts department that I have ever dealt with</p>