TELKOM ********** BILLING

<p>To whom it may concern ,</p> <p> </p> <p>It’s been months of struggle dealing Telkom pathetic service, I have called numerous times and emailed, it seems like none of the consultant are able to answer properly!</p> <p> </p> <p>I had taken out my smart plan 100 contract on 7th October 2014 at the end of the month I was debited.</p> <p> </p> <p>Yesterday I called the agent enquiring in regards to my billing “Once off Migration fee-R400.00” He first said I am paying for my subscription in arrears , which is nonsense! How can I be paying in arrears for subscription when I was charged for the subscription the same month I took out the contract!( As per my Telkom statements and bank statement) If the consultant knew correctly any extra billing will be charged the following month.(Eg sms)</p> <p> </p> <p>I had provided a one month notice to cancel my contact at the end of the 24 month contract period -7th October 2016, I had not received no feedback from the cancellation department over a couple of weeks I thereafter posted a complaint on Hello peter and was contacted immediately , the consultant assured me my complaint will be dealt with. The consultant took it upon herself to migrate my contract to prepaid , I wasn’t sure why this was done as I only expected my contract to end at the end of the 24 months as per my emails and cancellation forms .</p> <p> </p> <p>I have received my statement this month and I am being charged “one time fees of R400.00”! Why should I be liable for this fees when I clearly requested to cancel at the end of the 24 month period? One of the consultant called me back advising me there was a system error and most clients was billed migration fees, yesterday I spoken to another consultant he didn’t know anything about this.</p> <p> </p> <p>Does anyone at Telkom know anything?</p> <p> </p> <p>I want the details of your legal department as I will be taking legal action against Telkom for your ********** service !</p> <p> </p>