Telkom ********** activity

Still no Internet even after calling Telkom to have this resolved. Telkom create ********** activity on my account, don't notify me of it happening, only to disconnect my account due to the ********** activity and still I have no Internet. I have been without Internet for 7 days already. When I called on Wednesday, 23 May, I was informed that there is a case number which was provided to me and that, at that time, it would take up to 72 hours to reconnect me at which point I will have Internet again. Yet, still nothing. When I search for the status of my case number, it still shows as logged, nothing further. This is unacceptable that companies can do ********** activities on clients accounts with no consequences and the client still has to pay for it all. Please get back to me regarding this, asap, as I will not be paying for this kind of service.